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AI Automation
AI Support Bot
GPT-4 powered customer support automation for an e-commerce brand.
The Challenge
A growing e-commerce brand was overwhelmed with repetitive support tickets. Response times exceeded 24 hours and customer satisfaction was declining.
Our Solution
We built a RAG-powered AI agent trained on the company's knowledge base, integrated with their helpdesk, that handles 80% of tickets automatically.
Results
- 60% reduction in support tickets
- Response time dropped from 24h to seconds
- CSAT improved from 3.2 to 4.7/5
- Saved 20 hours of support work per week
Tech Stack
OpenAILangChainRAGNext.jsPostgreSQL